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SafeNet Trusted Access for TOPdesk

Overview

Configuring SafeNet Trusted Access for TOPdesk is a three-step process:

1.TOPdesk setup

2.SafeNet Trusted Access setup

3.Verify Authentication

TOPdesk Setup

As a prerequisite, download the Identity Provider metadata from the SafeNet Trusted Access console by clicking on the Download metadata file button.

You will need this metadata in one of the steps below.

Perform the following steps to configure SafeNet Trusted Access as your Identity Provider in TOPdesk:

1.In a web, browser open the URL https://<Your Domain>.topdesk.net, where, <Your Domain> is the domain name that you entered while creating the TOPdesk account.

2.Click Operator Login > Log in manually and then login to TOPdesk as an administrator.

3.On the TOPdesk administrator dashboard, click TOPdesk Menu > Settings.

4.In the Navigator pane, click Functional Settings > Login Settings > General.

5.In the right pane, under SAML login, under Secure, click Add configuration.

6.The SAML configuration assistant window is displayed. Perform the following steps:

a.Under Federation metadata:

Click Browse to import the Identity Provider metadata that you download earlier from the SafeNet Trusted Access console.

In the Entity ID field, select the entity ID of SafeNet Trusted Access.

In the User name attribute field, enter username.

b.Under TOPdesk metadata:

Select the Host TOPdesk metadata check box.

Click Generate key pair.

c.Under Login page, in the Display name field, enter a display name for the identity provider (for example, SafeNet_IDP).

d.Click Save.

7.On the TOPdesk administrator dashboard, under Secure, the identity provider (for example, SafeNet_IDP) is listed. Select the identity provider and click Download to download the TOPdesk metadata. Save the metadata on your local machine.

8.In the Navigator pane, click Functional Settings > Login Settings > Operator’s Section.

9.In the right pane, under Authentication method, ensure that SAML Single Sign On is selected.

SafeNet Trusted Access Setup

After completing the first step of configuring SafeNet Trusted Access in TOPdesk, the second step is to activate the TOPdesk application in SafeNet Trusted Access by performing the following steps:

1.In the Applications pane, you will notice that the TOPdesk application that you added previously is currently in inactive state by default. To configure and activate this application, click the application (for example, TOPdesk) and proceed to the next step.

2.Under STA Setup, click Upload TOPdesk Metadata.

3.On the Metadata upload window, click Browse to search and select the TOPdesk metadata that you downloaded earlier in step 7 of the TOPdesk Setup section.

Under Account Details, in the fields, the service provider’s metadata information is displayed.

 

4.Click Save Configuration to save the details and activate the TOPdesk application in SafeNet Trusted Access.

Verify Authentication

Using STA Console

Navigate to the TOPdesk login URL, https://<Your Domain Name>.topdesk.net/tas/secure/login/saml, where <Your Domain Name> is the domain name that you entered while creating the TOPdesk account. On the TOPdesk login dashboard, click the identity provider (for example, SafeNet_IDP) that you configured earlier. You will be redirected to your SafeNet Trusted Access sign-in page. Enter your primary directory login information, approve the two-factor authentication, and you should be redirected to the TOPdesk operator portal.

Using STA User Portal

Navigate to the User Portal URL to log in to the STA User Portal dashboard. On the dashboard, there is a list of applications to which you have access. Click the TOPdesk application icon, and you should be logged in to the TOPdesk operator portal.

 

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