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SafeNet Trusted Access for ServiceNow

Overview

Configuring SafeNet Trusted Access for ServiceNow is a three-step process:

1.ServiceNow setup

2.SafeNet Trusted Access setup

3.Verify authentication

ServiceNow Setup

As a prerequisite, download the Identity Provider metadata from the SafeNet Trusted Access console by clicking the Download Metadata button. You will need this metadata in one of the steps below.

1.Log in to ServiceNow as an administrator using the https://<Domain Name>.service-now.com/ URL, where <Domain Name> is the domain you registered with ServiceNow.

2.On the ServiceNow Dashboard, in the Filter navigator box, enter Multi-Provider SSO.

3.Under Multi-Provider SSO, click Identity Providers.

4.In the right pane, click New to add SafeNetIDP as a new Identity provider for ServiceNow.

5.Under What kind of SSO are you trying to create, click SAML.

6.On the Import Identity Provider Metadata window, perform the following steps:

a.In step 3, select the XML option.

b.Open the Identity Provider metadata that you download earlier from the SafeNet Trusted Access console in Notepad, and then copy the entire metadata text.

c.In the Enter the XML field, paste the metadata text.

d.Click Import.

7.On the SAML Properties window, perform the following steps:

a.Select the Default check box.

b.On the Encryption And Signing tab, perform the following steps:

Clear the Sign AuthnRequest check box.

Complete the other fields as per your preferred configuration.

c.Click Generate Metadata.

8.On the Generated Metadata window, copy the entire ServiceNow metadata text and paste it in Notepad, and save it as an .xml file on your local machine.

9.On the SAML Properties window, click Test Connection.

10. You will be redirected to the SafeNet Trusted Access window for authentication. After successful connection, on the SSO Test Connection Summary window, click Activate.

11.In the SAML Properties window, click Activate.

The auto redirect IDP record has been automatically set message gets displayed.

SafeNet Trusted Access Setup

After completing the first step of configuring SafeNet Trusted Access in ServiceNow, the second step is to activate the ServiceNow application in SafeNet Trusted Access by performing the following steps:

1.In the Applications pane, you will notice that the ServiceNow application you added earlier is currently in inactive state by default. To configure and activate this application, click the application (for example, ServiceNow) and proceed to the next step.

2.Under STA Setup, click Upload ServiceNow Metadata.

3.On the Metadata upload window, click Browse to search and select the ServiceNow metadata you saved in step 8 of ServiceNow Setup.

4.Under Account Details, the service provider metadata information is displayed.

5.Click Save Configuration to save the details and activate the ServiceNow application in SafeNet Trusted Access.

Verify Authentication

Using STA Console

Navigate to the https://example.service-now.com/ URL. You will be redirected to the SafeNet Trusted Access sign-in page. Enter your primary directory login information, approve the two-factor authentication, and you should be redirected to the ServiceNow support portal after authentication.

Using STA User Portal

Navigate to the User Portal URL to log in to the STA User Portal dashboard. On the dashboard, you will see a list of applications to which you have access. Click on the ServiceNow application icon, you should be redirected to the ServiceNow support portal after authentication.

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