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Setting up Single Sign-on to Desk.com

Overview

Configuring SafeNet Trusted Access Single Sign-On (SSO) with the Desk.com application is a three-step process and is described below:

1.Desk.com setup

2.SafeNet Trusted Access setup

3.Verify SSO

Desk.com Setup

As a prerequisite, obtain the certificate fingerprint from the Identity Provider certificate. To obtain the certificate fingerprint, download the Identity Provider certificate from the SafeNet Trusted Access console by clicking on the Download X.509 certificate button and then perform the following steps:

1.Convert the default format of the Identity Provider certificate to the .cer format.

2.Open the certificate, on the Details tab, copy the certificate fingerprint from the Thumbprint field.

You will need this certificate fingerprint in one of the steps below.

Perform the following steps to configure SafeNet Trusted Access as your Identity Provider in Desk.com:

1.Log in to the Desk.com console as an administrator using the https://<Domain Name>.desk.com/login URL, where, <Domain name> is the domain name that you entered while creating your Desk.com account.

2.On the Desk.com console, in the left pane, click on the Menu icon and then click Admin.

3.On the Admin console, click on the Settings icon and then under SETTINGS, click Single Sign-On.

4.In the right pane, select the SAML SSO option.

5.Under SAML SSO, complete the following fields:

Field Value to be Set
Authentication Service Name Enter a name for the authentication service (for example, SAS).
Remote login URL Enter the SINGLESIGNONSERVICE URL that is provided on the SafeNet Trusted Access console.

On the SafeNet Trusted Access console, you can copy this URL by clicking on the Copy to Clipboard icon available next to the SINGLESIGNONSERVICE field.
Certificate fingerprint Enter the certificate fingerprint of SafeNet Trusted Access (for example, 09 e8 6a 67 c5 e7 8e b0 f8 60 68 97 e4 da 8f b3 cb ef df 21) that you obtained from the Identity Provider certificate.

6.Click Save.

SafeNet Trusted Access Setup

After completing the first step of configuring SafeNet Trusted Access in Desk.com, the second step is to activate the Desk.com application in SafeNet Trusted Access by performing the following steps:

1.In the Applications pane on the left, you will notice that the Desk.com application that you added previously is currently in inactive state by default. To configure and activate this application, click on the application (for example, Desk.com) and proceed to the next step.

2.Under STA Setup, complete the following fields:

Field Value to be Set
ACS URL Enter https://<Domain Name>.desk.com/auth/saml/acs, where, <Domain Name> is the domain name that you entered while creating your Desk.com account.
For example, https://example123.desk.com/auth/saml/acs
ENTITY ID Enter your domain name (for example, example123).
NAME ID Ensure that Email address is selected as required by Desk.com.
 
 

3.Click Save Configuration to save the details and activate the Desk.com application in SafeNet Trusted Access.

Verify SSO

Navigate to the Desk.com login URL, https://<Domain Name>.desk.com/login. On the Desk.com login window, under LOGIN, click Login with SAS, where SAS is the authentication service name that you entered in step 5 of Desk.com Setup. You will be redirected to your SafeNet Trusted Access sign-in page to complete the sign-on process. On the SafeNet Trusted Access sign-in page, enter your authentication credentials. You should be successfully logged in to the Desk.com user portal.

 

 

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